Self-exclusion and limits at B777: stepping back in time
Control tools work best when they are switched on before you need them. This guide goes from the lightest to the strongest: how to set a deposit limit, a loss limit, a cooling-off period and full self-exclusion — and why national self-exclusion registers are a separate matter that depends on your country. What each option is called and exactly where it sits is up to the operator: look in your account settings.
1. Set deposit limit
A deposit limit caps how much you can add to your account per day, week or month. It is the simplest tool and the most protective, because it acts before the money reaches the casino. Illustrative example, not a B777 condition: if your monthly budget is $80, set that as the monthly limit and, for extra control, a weekly limit of $20. Lowering a limit is usually immediate; raising it usually comes with a waiting period.
2. Loss limit and session limit
A loss limit stops play when your net result reaches a figure. A session limit logs you out after a set time, and a reality check shows you at intervals how long you have played and how much you have won or lost. They help if you tend to play "one more round" to win it back.
3. Cooling off period (timeout)
A cooling off period, or timeout, blocks the account for days or weeks and lifts automatically at the end. It is useful when you want to take a break without closing the account. You should not receive promotions during it; if you do, tell support.
4. How to self-exclude
- Withdraw your available cash balance.
- Open account settings and look for "self-exclusion" or "responsible gambling".
- Choose the period: months, years or indefinite.
- Confirm. If you cannot find the option, request it in writing from support and keep the reply.
- Unsubscribe from promotional emails and notifications, and uninstall the app if you have one.
Self-exclusion is usually irreversible for the chosen period. Active bonuses are cancelled, which is why it is best to withdraw first.
National self-exclusion registers
Some countries run a national register that blocks you from every licensed operator at once; others have none, or cover only land-based venues. Whether such a register exists where you live, and whether it applies to the operator you use, depends on local law and on the operator's licence. Without one, self-exclusion has to be set up with each operator separately: if you have accounts at several sites, do it on all of them.
Support beyond the account
Technical tools help, but they do not replace talking to someone. Gambling Therapy offers free online support specifically for gambling problems, in many languages. Gamblers Anonymous runs mutual-help meetings around the world. More on our responsible gambling page.